“Customer-Centric businesses outperform their peers with over twice the rate of revenue growth and 15% lower expenses”.

“Customer-Centric businesses outperform their peers with over twice the rate of revenue growth and 15% lower expenses”.

The key challenge in setting up a Customer-Centric business is getting customers to Engage

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Even though social media has increased participation exponentially, real world evidence shows that for any specific customer communication programme only 1% of consumers actively contribute materials.

Although most organisations claim to be Customer-Centric, few have embraced the new processes needed to overcome this Engagement issue:

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Using customer engagement techniques from the gaming industry we have practical experience of how to apply these new business rules to grow your business

Customers

Engagement Optimisation

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Bid Development & Capture

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Gaming & Lottery Strategy

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About Us

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We are a network of senior executives who all have backgrounds in the gaming and lottery industries.

Through our associates and partners we offer “across the board” gaming expertise but our focus is on supporting clients who are either looking to deploy digital channels, looking to launch new games or, want to optimise existing eCommerce operations to manage player relationships.

The customer engagement techniques we have developed and employed within the gaming sector are just as relevant to other industry sectors and we support non-gaming clients, (both B2B and B2C), who wish to implement a Customer-Centric business model.

Get In Touch

Please contact us to arrange a meeting to discuss how our services can help your business.